Newcastle Pro Sound
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Shipping & Returns

Deliveries

We endeavor to ship your order as quickly as possible but we cannot guarantee to meet our schedules delivery times on all occasions and you will be notified as to when the order has been dispatched.

Most orders are shipped within 1-3 days, however where an item is not in stock, it is ordered directly from the appropriate supplier and items can take up to 2 weeks before dispatch.

Delivery to metro areas after the item has been dispatched from our premises is typically 2-6 working days, while outer regional areas can take between 2-10 working days. Deliveries are during business hours, Monday to Friday.

Products are shipped by an express courier service.

$15.00 Flat Rate Freight Australia Wide.

Any orders that exceed an 5KG limit will induce an extra charge with written notification before your order is released.

WE ONLY ACCEPT AUSTRALIAN ORDERS

 

Returns Policy

Returns will be accepted based on the following conditions.

Online Return Authority form must be completed and approved

npsonline_return_request.pdf npsonline_return_request.pdf 

And the item has not been used or opened item has been supplied incorrectly and the Online Return Authority Form as been completed within 7 days of delivery.

All goods returned will require you to notify us of your intention to return via the online Return Authority Form.
Name and Address details
Product Information
Date of purchase / invoice number
Reason for the return (Warranty repair or Credit)

All returns must be approved within seven(7)  working days from date of delivery.


A copy of the Return Authority form and original/copy invoice must be included with the product. The product must be returned to the following address:

Newcastle Pro Sound & Communications
37 Bluegum Road,
Jesmond NSW 2299
Australia

(We do not accept incoming postal charges and accpet no responsibilty for loss or damage occuring during transport of the returned item)

Unless stated otherwise under this Returns Policy, Newcastle Pro Sound and Communications reserves the right to refuse any returns that are:

Incomplete or have missing parts, not returned in the original packing, either the product or packaging is damaged during return transport or the customer simply does not want the purchased item.